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Pet Food Direct: Products & Services

Pet Food Direct is a company that offers food and other merchandise for dogs, cats, birds, fish, and reptiles. They also offer flea & tick treatments, pharmacy items, toys, crates, cat litter, treats, apparel, costumes and more. They offer 148 brands such as Science Diet, Fancy Feast,  Frontline Plus, Natural Balance and more. They offer a flea and tick center for dogs and cats with information and products to help with these issues.

Pet Food Direct: Company Background

Pet Food Direct was founded in 1997 by Jon Roska, Jr. They are also known as Pet 360, Inc. Their headquarters is located in Plymouth Mtng, PA. They offer 15,000+ and growing products. They offer an on site staff of Veterinarian Consultants and Advisers. They state, "We are a group of pet loving individuals that simply enjoy making our customers and thus their pets happy.". Customer service is available through email and telephone from Monday-Friday 8:00am-10:00pm, Saturday-Sunday 9:00am-5:30pm ET.

Pet Food Direct: Customer Feedback & Reviews

There are mixed customer reviews for Pet Food Direct. Some customers are unhappy with the customer service, and delivery times. One customer said, "I've ordered twice from, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily pay more for pet food that will come with no headaches.".

Other customers are happy with the pricing, customer service, delivery and the quality of the products. One customer said, "The Pet Food Direct order that I placed on Thursday Feb. 9,2012 was delivered promptly on Friday Feb. 12 2012. The package was in perfect condition. I have ordered previously from them and their customer service representatives are very professional and courteous. I have never been disappointed in their service or their product. Also, their prices are very competitive". 

Pet Food Direct: Business Credibility & Trustworthiness

Pet Food Direct (aka Pet 360, Inc) is a Better Business Bureau accredited company since June 2, 2005. On the BBB rating scale of A+ to F, the BBB has given Pet Food Direct (aka Pet 360, Inc) a rating of A+. They have had 38 complaints in the past 3 years and 13 complaints in the past 12 months. All of the complaints are closed. Most of the complaints are regarding problems with the products or services.

Pet Food Direct is Legitimate Internet Pharmacy. prescriptions are dispensed by the Vet-VIPPS Certified Pet360, Inc. wholly-owned, fully-licensed pharmacy operation in Louisville, KY, d/b/a Petscriptions Pharmacy.

Pet Food Direct: Website Popularity & Google Ranking

Alexa traffic ranker shows Pet Food Direct ranks 42,229 globally and 8,708 in the United States. They have a reputation of 1,560 sites linking in. Visitors to the site spend an average of 5 minutes per day with 48 second page views. The most frequent visitors to the site are females ages 55-64 with no children and some college education.

Google PageRank gives Pet Food Direct a rating of 4 out of a possible 10 points.

Pet Food Direct: Social Media Presence

Pet Food Direct has a Facebook page with 229,210 likes. They communicate with their customers on this page and offer discounts as well on this page. They have a Twitter with 1,292 followers. They update this page frequently. They have a YouTube page with 1,101 subscribers. They offer tips on this page. They also have an exclusive email sign up. You can find this sign up at the bottom left of the main page of the website.

Pet Food Direct: Website Security & Safety

Pet Food Direct collects and uses personal information for business purposes. From time to time they will share personal information with third party companies for marketing purposes. Please see the privacy policy for more information.

Pet Food Direct is a Trustwave Trusted Commerce site. They are also verified and secured.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Pet Food Direct: Pricing & Packages

Pet Food Direct has low pricing. When comparing Pet Food Direct to other companies that sell the same items, I found that overall Pet Food Direct had lower pricing than most other companies for the items they sell. There was a few companies that also sold the same merchandise for about the same prices.

Pet Food Direct: Shipping Rates & Policies

Pet Food Direct uses UPS and USPS for shipping. The shipping rates are dependant upon weight of items purchased, shipping address and shipping method chosen. All shipping costs are calculated at the time of check out. They offer free shipping for purchase of $49 or more and up to 60 pounds. Free shipping items are for ground shipping only within the continental Unites States. Free shipping does not apply to expedited shipping, or shipping to Hawaii, Alaska, US Territories or Canada.

Pet Food Direct: Payment Methods Accepted

Pet Food Direct accepts payments via Visa, MasterCard, American Express and Discover. They do not currently accept PayPal, checks, cash or money orders at this time. They do not accept COD's. They do not offer any Bill Me Later options. All items must be paid in full at the time of purchase.

Pet Food Direct: Returns, Refunds & Exchange Policy

Pet Food Direct will accept returns for up to 30 days of purchase for most items. The instructions are as follows:

  • Call us toll free at 1-877-738-3663, Monday-Friday 8:00am-10:00pm, Saturday-Sunday 9:00am-5:30pm ET.
  • Request to return a product and we will give you an RMA Number
  • Write the RMA Number clearly on the OUTSIDE of the return box
  • Place the PACKING SLIP inside the box
  • Ship the box back to us via the Harleysville, PA address

The customer is responsible for return shipping costs.

Pet Food Direct: Product images & screenshots
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